Privacy Policy

Privacy Policy

Effective Date: Jan 1 2026
Website: https://www.erikamateus.com

Owner: Dr. Erika Mateus

ErikaMateus.com (“we,” “our,” “us,” or “the Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, enroll in our courses, or participate in our community hosted on Godaddy.com, Thinkific, or ErikaMateus.com

1. Information We Collect

We collect information in several ways to provide you with a secure and personalized learning experience.

a. Information You Provide Directly

When you register for an account, purchase a course, or engage with our community, we may collect:

• Contact Information: Name, email address, phone number, billing address.
• Account Information: Username, password, and any profile information you choose to provide.
• Payment Information: Credit card or other payment details (processed securely by integrated payment processors; we do not store your full payment information).
• Course Participation: Course progress, assignments, quiz results, and community posts or messages.

b. Information Collected Automatically

When you use our site:

• Usage Data: IP address, browser type, operating system, pages viewed, time spent on the site, referral URLs.
• Cookies and Tracking Technologies: Used to maintain login sessions, improve user experience, and analyze site performance.

c. Information from Third Parties

• Social media platforms (if you sign up or log in through a third-party account).
• Erikamateus.com or Thinkific (platform analytics and course engagement data).
• Payment processors (e.g., Stripe, PayPal) to complete transactions.

2. How We Use Your Information

We use your personal information to:

• Provide access to courses, coaching programs, and community spaces.
• Process transactions and manage your account.
• Send important communications such as receipts, course access details, or service updates.
• Provide technical support and respond to inquiries.
• Deliver marketing emails or newsletters (only with your consent).
• Improve and personalize your learning experience.
• Comply with legal obligations and enforce our Terms of Use.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties, including:

• ErikaMateus.com or Thinkific Labs Inc. — as the course platform provider (see Thinkific’s own Privacy Policy).
• Payment Processors — such as Stripe or PayPal, for secure payment transactions.
• Email & Marketing Services — to send course updates, newsletters, or promotions (only if you’ve opted in).
• Legal Authorities — if required by law, regulation, or court order.
• Business Transfers — if our business is sold or merged, your information may be transferred to the new owner.

All third parties are required to handle your information securely and in compliance with applicable data protection laws.

4. Cookies and Tracking Technologies

Our Thinkific platform uses cookies and similar technologies to:

• Keep you logged in to your account.
• Save your preferences and course progress.
• Measure site traffic and engagement analytics.
• Deliver relevant content and marketing.

You can manage or disable cookies through your browser settings, but some site features may not function properly if cookies are disabled.

5. Data Retention

We retain your information only as long as needed to:

• Provide you with ongoing access to courses and services.
• Comply with legal and accounting requirements.
• Resolve disputes and enforce agreements.

When no longer required, your personal data will be securely deleted or anonymized.

6. Your Privacy Rights

Depending on your jurisdiction (e.g., GDPR for the EU/EEA, CCPA for California), you may have the right to:

• Access and receive a copy of your personal data.
• Correct or update inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent for marketing communications at any time.
• File a complaint with your local data protection authority.

To exercise these rights, please contact us at transformation@erikamateus.com

If you wish to manage or delete your account directly, you can also do so through your Thinkific student dashboard.

7. Data Security

We and Thinkific implement robust security measures to protect your data, including:

• Encrypted connections (SSL).
• Limited access to personal information.
• Regular security monitoring and updates.

While we take reasonable steps to secure your data, no online system can be guaranteed 100% secure.

8. International Data Transfers

Our platform (Thinkific) is based in Canada and may process data in other jurisdictions. By using our services, you consent to the transfer of your data across borders where data protection laws may differ. Thinkific complies with applicable international data protection requirements.

9. Children’s Privacy

Our courses and community are not directed to individuals under 16 years old. We do not knowingly collect personal information from minors. If we learn that we have collected such information, we will promptly delete it.

10. Marketing Communications

If you opt in, we may send you updates about:

• New courses or programs.
• Live events and workshops.
• Community news or special offers.

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Effective Date.” By continuing to use our website and services after updates, you agree to the revised policy.

12. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact:

Dr. Erika Mateus
📧 transformation@erikamateus.com
🌐 https://www.erikamateus.com

© Dr. Erika Mateus, Ph.D, LCSW 

All rights reserved. The use of any part of this publication reproduced, transmitted in and form or by any means, electronic, mechanical, photocopying, recording, or otherwise, or stored in a retrieval system, without the prior consent of the publisher is an infringement of copyright law.

Terms of Use

Effective Date: Jan 1 2025
Website: https://www.erikamateus.com

Owner: Dr. Erika Mateus

Welcome to ErikaMateus.com (“we,” “our,” “us,” or “the Company”). These Terms of Use (“Terms”) govern your access to and use of our website, courses, memberships, community platforms, and other related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By accessing or using the Services:

• You confirm that you are at least 18 years old (or have parental/guardian consent if under 18).
• You agree to comply with all applicable laws and these Terms.
• You acknowledge that these Terms form a legally binding agreement between you and Dr. Erika Mateus.

We may update or revise these Terms at any time. Updates will be posted on this page with a new “Effective Date.” Continued use of the Services after updates means you accept the revised Terms.

2. Services Provided

ErikaMateus.com offers:

• Online courses, trainings, and educational programs hosted on Godaddy, Thinkific or ErikaMateus.com
• A private online community for students and members.
• Digital resources, coaching, and related educational content.
• Live and pre-recorded events, webinars, or workshops.

Access to some Services may require account registration or payment.

3. Account Registration and Security

To access certain Services, you may need to create an account through our platform. By registering, you agree to:

• Provide accurate and current information.
• Keep your login credentials secure and confidential.
• Notify us immediately if you suspect unauthorized use of your account.
• Not share your account access with anyone else.

We reserve the right to suspend or terminate accounts for violations of these Terms.

4. Payments and Refund Policy

a. Payments

• All prices are listed in US dollar and are subject to change without notice.
• Payments are processed through secure third-party payment providers (e.g., Stripe, PayPal).
• Access to content may be suspended if payments are not completed.

b. Refunds

• Refunds are subject to our refund policy stated at the point of purchase.
• In most cases, digital products and course enrollments are non-refundable unless otherwise stated.
• Any exceptions will be clearly communicated.

5. Intellectual Property

All content provided through ErikaMateus.com—including but not limited to:

• Videos, lessons, recordings
• PDFs, workbooks, guides
• Live session materials
• Branding, logos, and images

—is the exclusive property of Dr. Erika Mateus or used under license.

You may not:

• Copy, share, reproduce, or distribute course materials without permission.
• Resell, sublicense, or make content available to third parties.
• Use content for commercial purposes without written consent.

Limited personal, non-transferable, non-exclusive access is granted upon purchase or registration.

6. Community Guidelines

To maintain a safe and respectful learning environment, users agree to:

• Engage respectfully with instructors, mentors, and peers.
• Avoid harassment, hate speech, spam, or disruptive behavior.
• Not share confidential community content outside the platform.
• Respect privacy and intellectual property of others.

Violations may result in immediate removal from the community and/or course without refund.

7. User Content and Conduct

By posting or submitting content (e.g., messages, comments, videos) to our Services, you grant us a non-exclusive, royalty-free license to use, display, and share such content within the community and for educational purposes.

You are solely responsible for:

• The accuracy of your content.
• Ensuring your content complies with laws and community standards.
• Not uploading harmful, illegal, or infringing materials.

We reserve the right to remove any content that violates these Terms.

8. Disclaimer of Warranties

Our courses and community are provided “as is” and “as available.”
We make no guarantees regarding:

• Specific learning outcomes or results.
• Uninterrupted or error-free access to the platform.
• The accuracy or completeness of any information provided.

Educational content is for informational purposes only and is not a substitute for professional medical, psychological, legal, or financial advice unless explicitly stated.

9. Limitation of Liability

To the fullest extent permitted by law:

• Dr. Erika Mateus and affiliated parties are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services.
• Our total liability to you for any claim shall not exceed the amount paid (if any) for the specific course or service.

10. Termination of Access

We reserve the right to:

• Suspend or terminate your access to the Services at any time, with or without notice, for violations of these Terms or other harmful behavior.
• Remove or block users who misuse the platform or disrupt the community.

Upon termination, your right to access the Services immediately ceases.

11. Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Third-Party Services

Our Services may integrate with third-party platforms such as:

• Thinkific (course hosting)
• Stripe / PayPal (payment processing)
• Zoom (live events)
• Email marketing or communication platforms

We are not responsible for the content, privacy practices, or services provided by third parties. Please review their respective terms and policies.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law principles. Any disputes will be resolved in the competent courts of US Department of Law.

14. Contact Information

For questions about these Terms of Use, please contact:

Dr. Erika Mateus
📧 transformation@erikamateus.com
🌐 https://www.erikamateus.com

© Dr. Erika Mateus, Ph.D, LCSW 

All rights reserved. The use of any part of this publication reproduced, transmitted in and form or by any means, electronic, mechanical, photocopying, recording, or otherwise, or stored in a retrieval system, without the prior consent of the publisher is an infringement of copyright law.